9. FAQ Policy Page
Frequently Asked Questions
Last updated: 11 August 2026
Here you’ll find answers to some of the most common questions about shopping with Evie Melbourne.
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
Once your order has been dispatched, delivery usually takes 3 to 7 business days.
Please keep in mind that delivery times are estimates. During busy sale periods, Australian public holidays or unexpected carrier delays, your order may take a little longer to arrive.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
Depending on the product, this may include suppliers located overseas, including in China.
Direct supplier fulfilment helps us avoid unnecessary handling and allows your order to begin its journey to you sooner.
Do You Offer Free Shipping?
Yes. We offer free shipping across Australia.
Depending on the order, your parcel may travel through international shipping partners before being handed over to Australia Post or another local delivery partner.
Do You Offer Returns?
Yes. Evie Melbourne offers a 30 day money back guarantee.
If something isn’t quite right, please contact us within 30 days of receiving your order:
We’ll be happy to help you with the next steps.
How Do I Start a Return?
Simply email us at:
Please include your full name, order number and the reason for your return.
If your item arrived damaged, faulty or incorrect, please also include clear photos so we can review the issue.
Please don't send anything back before receiving return instructions from us.
Who Pays for Return Shipping?
For change of mind returns, incorrect size choices or unwanted items, the customer is responsible for return shipping costs.
Some approved returns may need to be sent directly to our supplier, which may be located overseas, including in China.
If this applies to your return, we'll provide you with the correct return address and instructions.
This does not limit any rights you may have under the Australian Consumer Law.
When Will I Receive My Refund?
Once your return has been received and approved, we'll process your refund to your original payment method.
Your bank, card issuer or payment provider may require additional processing time before the refund appears in your account.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as possible at:
Include your order number, a short description of the issue and clear photos of the item and packaging.
We'll review the situation and help you with an appropriate solution.
Your rights under the Australian Consumer Law are not limited by our return policy.
How Can I Track My Order?
Where tracking is available, we'll send your tracking information by email after your order has been dispatched.
Tracking may take a little time to update after your parcel begins its journey.
Can I Change or Cancel My Order?
If you need to change or cancel your order, please contact us as soon as possible:
We'll do our best to help if your order hasn't been processed or dispatched yet. Once processing or shipping has started, changes or cancellations may no longer be possible.
Which Payment Methods Do You Accept?
You can pay securely using:
Credit card
Apple Pay
Google Pay
Shop Pay
Available payment options will be displayed at checkout.
How Can I Contact Evie Melbourne?
Need a hand? Our customer service team will be happy to help.
Email: info@melbourneevie.com
Website: melbourneevie.com