1. Shipping Policy
Shipping Policy
Last updated: 11 August 2026
At Evie Melbourne, we want your order to be handled carefully, clearly and as quickly as possible.
This Shipping Policy explains how we process and ship orders placed through melbourneevie.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, check the product details, confirm your shipping information and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping Time
After your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please keep in mind that delivery times are estimates. Delays can occasionally happen due to busy sale periods, public holidays, carrier delays, incorrect address details or other circumstances outside our control.
Direct Supplier Shipping
In many cases, Evie Melbourne ships products directly from our trusted suppliers.
This helps us avoid unnecessary handling and allows your order to begin its journey to you without first being sent to us.
As a result, some parcels may be dispatched directly from overseas suppliers, including suppliers located in China.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, your parcel may travel through international shipping partners before being handed over to Australia Post or another local delivery partner for final delivery.
Where tracking is available, we'll send your tracking details once your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Australia, unless otherwise stated at checkout.
Incorrect Shipping Details
Please check that your delivery details are correct before placing your order.
If you notice a mistake after ordering, contact us as soon as possible at:
We'll do our best to help. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Delayed Orders
If your order hasn't arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number and the email address used to place your order. We'll look into it and help you with the next steps.
Lost or Missing Parcels
If your tracking shows that your parcel has been delivered but you can't find it, please first check with other members of your household, your neighbours, your local post office and the delivery carrier.
If you still can't locate your parcel, please contact us at:
We'll review the situation and do our best to help.
Questions
If you have any questions about your order or delivery, please contact us at:
Our team at Evie Melbourne will be happy to help.