3. Privacy Policy
Privacy Policy
Last updated: 11 August 2026
This Privacy Policy describes how Evie Melbourne collects, uses and protects your personal information when you visit or make a purchase from melbourneevie.com.
By using our website, you acknowledge that your personal information may be handled as described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation details
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to your cart
We collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How We Use Your Information
We may use your information to:
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Process and fulfil your order
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Send order confirmations and delivery updates
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Respond to customer service enquiries
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Manage returns, refunds and exchanges
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Improve our website and shopping experience
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Detect fraud and security issues
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Send marketing emails if you have subscribed
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Meet applicable legal, accounting and tax obligations
Shopify
Our online store is hosted by Shopify.
Shopify provides the ecommerce platform that allows us to offer our products and services online.
Your personal information may therefore be processed and stored through Shopify's systems, databases and applications in accordance with its own privacy and security practices.
Payments
Payments are processed securely through trusted payment providers.
Evie Melbourne does not store your full credit card details.
Depending on the payment method you choose at checkout, your payment may be processed through credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services made available at checkout.
Sharing Your Information
We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.
These may include:
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Shopify
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Payment processors
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Shipping and delivery partners
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Suppliers and fulfilment partners
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Customer service providers
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Email marketing platforms, if you subscribe
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Analytics and website performance services
We only share information where reasonably necessary to provide our services, fulfil orders or meet applicable legal requirements.
Direct Supplier Fulfilment
Some orders may be dispatched directly by our suppliers, including suppliers located overseas.
Where necessary to fulfil and deliver your order, relevant information may be provided to these suppliers and fulfilment partners.
This may include your name, delivery address, order information and contact details required for delivery.
Marketing Emails
If you subscribe to our mailing list, we may send you emails about new arrivals, special offers, our Anniversary Sale and other Evie Melbourne news.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors use our store and support checkout functionality.
You can manage cookies through your browser settings. Please note that some cookies may be necessary for certain parts of our website to function properly.
Data Security
We take reasonable steps to protect the personal information we hold.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We use established platforms and service providers to help us securely operate our online store.
Data Retention
We keep personal information for as long as reasonably necessary to provide our services, manage orders, maintain appropriate business records, resolve disputes and meet applicable legal obligations.
Your Privacy Rights
Depending on applicable law and your circumstances, you may have rights relating to your personal information, including requesting access to or correction of personal information we hold about you.
For privacy requests or questions, please contact:
We may need to verify your identity before completing certain requests.
Third Party Links
Our website may contain links to third party websites.
Those websites have their own privacy practices and policies. Evie Melbourne is not responsible for the privacy practices or content of third party websites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services or applicable requirements.
The latest version will be published on this page with an updated date.
Contact Us
If you have any questions or concerns about privacy or how we handle your personal information, please contact us:
Evie Melbourne
Email: info@melbourneevie.com
Website: melbourneevie.com