2. Returns and Refund Policy
Returns and Refund Policy
Last updated: 11 August 2026
At Evie Melbourne, we want you to feel comfortable and confident shopping with us.
This Returns and Refund Policy explains how returns, refunds and our 30 day money back guarantee work.
This policy applies to purchases made through melbourneevie.com.
30 Day Money Back Guarantee
We offer a 30 day money back guarantee.
If you're not happy with your order or something isn't quite right, please contact us within 30 days of receiving your order.
To start a return request, email us at:
Please include:
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Your full name
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Your order number
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The email address used for your order
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The reason for your return
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Clear photos if the item is damaged, faulty or incorrect
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Any other details that may help us understand the issue
Our team will review your request and get back to you with the next steps.
Return Approval
Please don't send any items back before contacting us.
All returns must first be approved by Evie Melbourne by email.
If your return is approved, we'll provide you with the return instructions and the correct return address.
In some cases, returns must be sent directly to our supplier, which may be located overseas, including in China.
Return Shipping Costs
For change of mind returns, incorrect size choices or items you no longer want, the customer is responsible for the return shipping costs.
If the approved return address is with one of our suppliers overseas, including in China, the customer is responsible for arranging and paying for shipping to that address.
We strongly recommend using a tracked shipping service. We can only complete the return once the returned parcel has been received and confirmed by the supplier or designated return location.
Tracking Required for Returns
For an approved return, you'll need to provide valid return tracking details.
Your refund can be processed once the returned item has been received and the return has been confirmed.
If a returned parcel is lost in transit and delivery cannot be confirmed, we may not be able to process the refund.
Condition of Returned Items
To be eligible for a change of mind return, items should be:
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Unworn
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Unwashed
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Unused
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In their original condition
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Returned with original tags and packaging where possible
Items showing signs of wear, washing, use, damage, perfume, stains, makeup marks or alterations may not be accepted for a change of mind return.
Items That May Not Be Eligible for Return
Some items may not be eligible for change of mind returns, including:
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Gift cards
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Final sale items, where clearly stated before purchase
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Personal or hygiene related items
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Items that have been worn, washed or used
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Items returned without prior approval
These exclusions do not limit any rights or remedies you may have under the Australian Consumer Law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty or isn't what you ordered, please contact us as soon as possible at:
Please include your order number, a description of the issue and clear photos of the item and packaging.
We'll review the issue and work with you to provide an appropriate solution.
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and whether the failure is major or minor.
Our 30 day money back guarantee is provided in addition to any rights you may have under Australian Consumer Law.
Refund Processing
Once your return has been received and approved, we'll let you know by email.
Approved refunds will be issued to your original payment method.
Please allow additional time for your bank, credit card provider or payment provider to process and display the refund.
Exchanges
Depending on the circumstances and product availability, we may be able to offer an exchange or another suitable solution.
Please contact us at:
We'll review your request and let you know which options are available.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
If your order hasn't yet been processed or dispatched, we'll do our best to cancel it.
Once an order has been processed or dispatched, we may no longer be able to cancel it.
Contact Us
If you have any questions about a return, refund, exchange or your order, please contact us at:
Our team at Evie Melbourne will be happy to help.