Terms of Service

Last updated: 11 August 2026

Welcome to Evie Melbourne.

These Terms of Service apply to your use of melbourneevie.com and any purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or guardian to use this website.

You must not use our products, services or website for any illegal or unauthorised purpose.

Product Information

We do our best to display product descriptions, colours, sizes, images and other product details as accurately as possible.

However, colours and product appearance may vary slightly depending on your screen settings, device, lighting and other factors.

Product descriptions, availability and prices may be updated at any time without notice.

Pricing

All prices are displayed on our website and may change from time to time.

We reserve the right to correct genuine pricing errors, product information errors or availability errors.

If your order is affected by an obvious pricing or product listing error, we may contact you to resolve the issue. Where appropriate, we may cancel the affected order and provide a refund to the original payment method.

Orders

When placing an order with Evie Melbourne, you agree to provide accurate and complete information.

After placing your order, you should receive an order confirmation by email.

Receiving an order confirmation does not necessarily mean your order has been accepted if there is an issue involving payment, stock availability, pricing, delivery information or suspected fraudulent activity.

Refusal or Cancellation of Orders

We may refuse, cancel or limit an order where reasonably necessary.

This may include situations involving:

1. Incorrect or incomplete customer information

2. Payment issues

3. Suspected fraudulent activity

4. Product availability issues

5. Genuine pricing or listing errors

6. Unusual or suspicious order activity

If we cancel an order after payment has been successfully processed, any applicable refund will be issued to the original payment method.

Shipping and Delivery

We offer free shipping across Australia, unless otherwise stated at checkout.

Delivery times are estimates and may occasionally be affected by circumstances outside our control.

Some orders may be dispatched directly from our suppliers, including suppliers located overseas.

Please refer to our Shipping Policy for more information about processing times, estimated delivery times, shipping partners and direct supplier fulfilment.

Returns and Refunds

We offer a 30 day money back guarantee, subject to the conditions set out in our Returns and Refund Policy.

Returns, exchanges and refunds are handled in accordance with that policy.

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.

Payments

We accept the secure payment methods displayed at checkout.

These may include:

1. Credit card

2. Apple Pay

3. Google Pay

4. Shop Pay

By providing payment information, you confirm that you are authorised to use the selected payment method.

Account Information

You agree to provide current, complete and accurate account, billing and delivery information when making a purchase.

If you create an account with us, you are responsible for keeping your login details secure.

Please contact us if you believe someone has gained unauthorised access to your account.

Website Content

Unless otherwise stated, content on melbourneevie.com, including our text, graphics, logos, product descriptions, photographs and website design, is owned by or licensed to Evie Melbourne.

You may not reproduce, distribute, publish or commercially use our content without permission, except where permitted by applicable law.

Prohibited Use

You must not use our website:

1. For unlawful or unauthorised purposes

2. In violation of applicable laws or regulations

3. To infringe intellectual property or other legal rights

4. To transmit viruses, malware or other harmful code

5. To unlawfully collect personal information about others

6. To interfere with the security or operation of our website

7. To provide deliberately false, fraudulent or misleading information

Third Party Tools and Links

Our website may contain links to or integrations with third party websites, platforms or services.

These third parties operate independently and may have their own terms and privacy practices.

To the extent permitted by law, Evie Melbourne is not responsible for third party websites, services or content.

Limitation of Liability

To the maximum extent permitted by applicable law, Evie Melbourne will not be liable for indirect, incidental, special or consequential loss arising from your use of our website, services or products.

Nothing in these Terms excludes, restricts or modifies any guarantee, right, remedy or liability that cannot lawfully be excluded or limited, including applicable rights under the Australian Consumer Law.

Indemnity

To the extent permitted by law, you agree to indemnify Evie Melbourne against claims, losses or expenses resulting from your unlawful use of our website, your breach of these Terms of Service or your infringement of another person's rights.

Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be published on this page. The date at the top of this page will show when these Terms were most recently updated.

Contact Us

If you have any questions about these Terms of Service, please contact us:

Evie Melbourne
Email: info@melbourneevie.com
Website: melbourneevie.com